Frequently Asked Questions

Check out the most frequently asked questions here, if you still need help then please contact us at

General questions

  • How long does is take to be approved?

    Once you have registered for your affiliate account, we will send you a confirmation email to inform you that you've been approved.

    Once your review is complete we will send you another email to confirm your approval.

  • Can I change my order?

    We can only change orders that have not been processed for shipping yet.

    Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

    To make changes to your order, please reach out to support through the helpdesk.


  • How long does it take to receive my payout and how will I be paid?

    Affiliate payments will be processed once the $50 commission threshold is reached.

    Payments are processed via PayPal. Make sure you've updated your UpPromo account so you can start earning.

  • What payment methods do you accept?

    You and or the customer can purchase on our website using a debit or credit card.

    We additionally offer support for Klarna interest-free payments, PayPal, Apple Pay, and Google Pay.

    You and or the customer) can choose these payment methods at checkout.

  • Which currency will customers be charged in?

    We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

    If your credit or debit card uses another currency, then you will be charged in USD, CAD or EUR, depending on the location you are in. Your bank will apply the corresponding conversation rate of the currency you choose.